Welcome to our website! As we have the ability to list over one million items on our website (our selection changes all of the time), it is not feasible for a company our size to record and playback the descriptions on every item on our website. However, if you have a disability we are here to help you. Please call our disability services phone line at 309.662.7733 during regular business hours and one of our kind and friendly personal shoppers will help you navigate through our website, help conduct advanced searches, help you choose the item you are looking for with the specifications you are seeking, read you the specifications of any item and consult with you about the products themselves. There is no charge for the help of this personal shopper for anyone with a disability. Finally, your personal shopper will explain our Privacy Policy and Terms of Service, and help you place an order if you so desire.
Keep your sales invoice as proof of purchase of a protection plan. Any accidental stains and/or damage must be reported within 30 days after damage occurred. Notify us by calling 309-662-7733 to start a claim. Send required pictures to info@martinshomefurniture.com
Plan Definition
This plan covers certain accidental stains and damage from use of your furniture up to a maximum retail purchase price of $15,000 for 5 years from delivery. Plan is not transferable. One claim allowed per protection plan purchased.
Service Procedures
1. Cleaning of stain. We will provide a cleaning kit or materials to remove the stain. If you decide this method doesn’t fully address the stain, we will move to one of the next steps.
2. Technician attempt. We will send out a professional to access the stain and perform repairs. If the technician is not to your satisfaction, notify us within 30 days from this attempt.
3. Replacement, Re-selection, or Cash Settlement. If the damage isn’t remedied, we mill arrange for replacement, re-selection,or cash settlement at our discretion. This step will complete the coverage and all our obligations under this plan.
4. Refund. If we are unsuccessful in repairing the stain or damage, we will refund you the purchase price of the protection plan.
What is Covered
• Food or beverage stains
• Food or beverage stains
• Human waste stains excluding perspiration, body oils, or hair oils
• Ballpoint pen ink
• Nail polish and remover
• Burns from cigarettes
• Broken zippers or popped buttons
• Punctures, cuts, tears
• Frame failure, springs, mechanisms, motors, hand wands,power cords if these components are no longer under manufacturer warranty
• Water rings
• Scratches or gouges
• Heat marks
• Glass or mirror breakage
What is NOT Covered
• Wear and tear
• Fabric fraying
• Pilling of fabric
• Leather scuffing
• Stain or soil buildup
• Seam opening
• Fading, color loss
• Loss of foam or spring resiliency
• Leather/vinyl cracking
• Leather brands, scars, wrinkles
• Defects in design
• Mattresses
• Wicker or Rattan furniture
• Nubuck, suede, stamped leather or split grain leather
• COM upholstery
• X fabric cleaning code
• Pre-existing stains or damage
• Odors
Keep your sales invoice as proof of purchase of a protection plan. Any accidental stains and/or damage must be reported within 30 days after damage occurred. Notify us by calling 309-662-7733 to start a claim. Send required pictures to info@martinshomefurniture.com
Plan Definition
This plan covers certain accidental stains and damage from use of your furniture up to a maximum retail purchase price of $15,000 for 5 years from delivery. Plan is not transferable. One claim allowed per protection plan purchased.
Service Procedures
1. Cleaning of stain. We will provide a cleaning kit or materials to remove the stain. If you decide this method doesn’t fully address the stain, we will move to one of the next steps.
2. Technician attempt. We will send out a professional to access the stain and perform repairs. If the technician is not to your satisfaction, notify us within 30 days from this attempt.
3. Replacement, Re-selection, or Cash Settlement. If the damage isn’t remedied, we mill arrange for replacement, re-selection,or cash settlement at our discretion. This step will complete the coverage and all our obligations under this plan.
4. Refund. If we are unsuccessful in repairing the stain or damage, we will refund you the purchase price of the protection plan.
What is Covered
• A single incident of damage caused by a Pet
• Food or beverage stains
• Human & pet waste stains excluding perspiration, body oils, or hair oils
• Ballpoint pen ink
• Nail polish and remover
• Burns from cigarettes
•Punctures, cuts, tears
•Broken zippers or popped buttons
•Frame failure, springs, mechanisms, motors, hand wands,power cords if these components are no longer under manufacturer warranty
•Water rings
•Scratches or gouges
•Heat marks
•Glass or mirror breakage
What is NOT Covered
• Wear and tear
• Fabric fraying
• Pilling of fabric
• Leather scuffing
• Stain or soil buildup
• Seam opening
• Fading, color loss
• Loss of foam or spring resiliency
• Leather/vinyl cracking
• Leather brands, scars, wrinkles
• Defects in design
• Mattresses
• Wicker or Rattan furniture
• Nubuck, suede, stamped leather or split grain leather
• COM upholstery
• X fabric cleaning code
• Pre-existing stains or damage
• Odors